The Client Experience Architect

When you want your leads to become past clients & raving fans

Yes, I need this!

When you want your clients to feel supported, understood, and excited to work with you

And you need a system that works with the way you work and think!

I want my clients to feel wowed!

Elevate Your Client Experience from Lead to Lasting Impression

Lead to Love

You know how you want your clients to feel. You want them to feel valued, like the main character in their own journey with your business. But sometimes, making that a reality feels out of reach. That’s where Lead to Love comes in.

We’ll work together to build a client experience that doesn’t just flow—it sparkles. From the first contact to the final offboarding, I’ll help you design a journey that leaves your clients feeling cherished and excited to work with you

This isn’t just about ticking boxes or checking off tasks. Lead to Love is about creating an experience that feels intentional, supportive, and tailored specifically to you and your clients.

With Lead to Love, you’ll have a client experience that reflects your values and personality and supports the way you work. Your clients will feel the love every step of the way..

Build a client experience that sparkles

Looking for ongoing support? Jump below

Hi, I’m Jacki Hayes (she/her), Founder & CEO

Hey, I’m Jacki, and I help service providers create client experiences that don’t just get the job done—they make clients feel supported, understood, and excited to work with you.

We’re not just talking about checklists and emails here; we’re talking about setting the tone for a partnership that feels effortless and aligned from day one.

With my no-fluff, down-to-earth approach, I’ll guide you through building an onboarding process that works for your business and your clients. We’ll create something streamlined, warm, and totally you.

What makes me different? I go beyond just giving you a system. I dig deep into what makes your business (and you) tick and help you craft an onboarding flow that feels personal, smooth, and easy to maintain. I’m not here to tell you what you should do—I’m here to listen, strategize, and give you practical solutions that work.

Ready to welcome clients in a way that feels effortless and exciting? Let’s build an onboarding process that makes your clients as thrilled to work with you as you are to work with them.

Create an effortless client experience

Hailey Ellis Kelly

“Jacki excels at organization and process creation. She was truly instrumental in creating an excellent client experience (many of my clients mentioned her as an integral part of the program that year) and helping me bring to life the program that I was envisioning. Our work together included process and tech, planning, and higher-level thinking about the direction of the program. I think Jacki excelled in creating form from a bit of chaos.”

Cara Jones

“Jacki is awesome! I really struggled to find someone organized and experienced who loves the details I am not skilled at. Jacki brings a one-of-a-kind combination of systems thinking, strategy, wisdom and heart to all she does. She helped me get my business organized, launch process smoothed out and has been so fun and easy to work with. Jacki is the wonderful team player and thought partner I have been looking for for years and I also love that she is both super practical and spiritual (we pull oracle cards at the top of our calls!). Hire Jacki if you're looking for a super smart, organized and heart-led member of your team!”

Join the list

My emails are the emails people who hate reading emails read (how many times can I say emails?). Plus you get exclusive access to workshops and resources when you subscribe.

Other Services

Operations Support

When you need the execution skills of a VA and the strategic thinking of an online business manager and strategist inside your business (and brain) for ongoing, long-term support.

What you get