Systems That Work the Way You Think, for Clients Who Love the Way You Work
Tailored strategies that align with your brain, values, and your goals.
Small Shifts, Big Love: 20 Simple Tweaks to Wow Your Clients Without the Overwhelm
Your client experience shouldn’t feel like a juggling act or a never-ending to-do list.
Crafting Client Experiences That Feel Like You
At Jacki Hayes & Co., I’m all about helping coaches, consultants, and online service providers like you get your business running in a way that feels right.
I create systems that actually work with who you are and how you think—no cookie-cutter solutions here.
My straightforward, no-fluff approach cuts through the noise so you can focus on what matters: building real connections with your clients from the first hello to the final goodbye.
Let’s turn your business into something that brings you joy and freedom, not stress and overwhelm. You in?
Sarah K. Heeter
”Jacki is one of my favorite people to collaborate with when it comes to online entrepreneurship and running a small business, so when my team needed a total overhaul to our sales funnel and lead generation systems, she was my first and only call. Jacki was able to take everything we said and create a mapped out visual aid that encompassed all of our wishes, and then actually found us digital tools and platform that can make that vision a reality within our budget. Not only did this experience far exceed my expectations, but I already knew I endorsed her based on her core values and inclusive approach to business.”
Who Am I?
Hey, I’m Jacki, and I help service providers create client experiences that don’t just get the job done—they make clients feel supported, understood, and excited to work with you.
We’re not just talking about checklists and emails here; we’re talking about setting the tone for a partnership that feels effortless and aligned from day one.
With my no-fluff, down-to-earth approach, I’ll guide you through building an onboarding process that works for your business and your clients. We’ll create something streamlined, warm, and totally you.
What makes me different? I go beyond just giving you a system. I dig deep into what makes your business (and you) tick and help you craft an onboarding flow that feels personal, smooth, and easy to maintain. I’m not here to tell you what you should do—I’m here to listen, strategize, and give you practical solutions that work.
Ready to welcome clients in a way that feels effortless and exciting? Let’s build an onboarding process that makes your clients as thrilled to work with you as you are to work with them.
Here’s How I Can Help
Lead to Love
Think of this as the ultimate glow-up for your client experience. We’ll create a custom system that covers everything—lead management, onboarding, client care, and offboarding—all designed to work the way you do.
Workshops
Not ready for a full overhaul? No problem. My quarterly workshops are perfect for getting a clear picture of what’s working (and what’s not) in your client experience. You’ll walk away with actionable insights and a solid plan to start making changes.
Support Passes
Sometimes, you just need a little help in the moment. With support passes, you get my expertise right when you need it—whether it’s troubleshooting, fine-tuning, or implementing a strategy. It’s flexible, on-point, and there when you need it most.
Hailey Ellis Kelly
“Jacki excels at organization and process creation. She was truly instrumental in creating an excellent client experience (many of my clients mentioned her as an integral part of the program that year) and helping me bring to life the program that I was envisioning. Our work together included process and tech, planning, and higher-level thinking about the direction of the program. I think Jacki excelled in creating form from a bit of chaos.”
Cara Jones
“Jacki is awesome! I really struggled to find someone organized and experienced who loves the details I am not skilled at. Jacki brings a one-of-a-kind combination of systems thinking, strategy, wisdom and heart to all she does. She helped me get my business organized, launch process smoothed out and has been so fun and easy to work with. Jacki is the wonderful team player and thought partner I have been looking for for years and I also love that she is both super practical and spiritual (we pull oracle cards at the top of our calls!). Hire Jacki if you're looking for a super smart, organized and heart-led member of your team!”
Join the List
My emails are the emails people who hate reading emails read (how many times can I say emails?). Plus you get exclusive access to workshops and resources when you subscribe.
