Stop Spinning Your Wheels—Get Expert Support, Your Way

Personalized Strategy & On-Demand Guidance for Service Providers

Tired of second-guessing your client experience? Whether you need a quick fix or ongoing support, these Support Passes give you expert insights, strategic solutions, and peace of mind—without the overwhelm.

Which Support Option Do You Need?

The Quick Boost – Single Zoom Session

Got one sticky spot in your client experience that’s slowing you down? Let’s fix it—fast.

This 60-minute one-on-one Zoom session is about solving your problem, your way—without being forced into “THE way” to do things. We’ll troubleshoot, strategize, and build a solution that aligns with your style, your business, and how you actually want to work.

Perfect for: Service providers who need no-nonsense, expert guidance on a specific challenge—without a cookie-cutter fix.

What you get: A focused strategy session and a follow-up summary with actionable next steps, tools, and insights tailored to your business.

Investment: $250 

Payment Plans: Pay-in-Full or two equal payments (first payment at booking, second paid via autopay 30 days later)

Need expert help without the fluff?

Strategy on Speed Dial – Monthly Voxer Support

Want a trusted expert in your back pocket while refining your client experience? This four-week Voxer pass provides real-time, no-nonsense support whenever you need it—so you never have to second-guess your next move.

No waiting for the next scheduled call. No overcomplicated solutions. Just direct, honest feedback, strategic insights, and practical fixes that work for your unique business.

Perfect for: Service providers who are actively refining their client experience and want ongoing support—without the rigid structure of traditional consulting.

What you get: Unlimited messaging support for four weeks, personalized answers, and a sounding board that actually gets how you work.

Investment: $800

Payment Plans: Pay-in-Full or four monthly payments (first payment at booking, the rest paid via autopay every 30 days)

Want custom strategy and real-time support on your terms?

Hi, I’m Jacki Hayes (she/her)

I don’t do cookie-cutter solutions, and I won’t force you into someone else’s blueprint. Your business is unique, and your client experience should be, too.

I help service providers create smooth, stress-free client journeys that actually fit their business—without unnecessary complexity, endless templates, or generic advice. With years of experience optimizing workflows, I’ve seen what works (and what really doesn’t). My job isn’t to tell you what you should do—it’s to help you build a system that feels good, works for you, and makes your life easier.

If you’re ready to streamline without the fluff, let’s get started.

What Clients Are Saying…

“I love that Jacki brought an outside perspective to what I was working on with my business by asking really insightful, open-ended questions. She got me thinking about things in different ways and come up with a plan of attack..” ~ Katie Carson

“I love Jacki's emphasis on building from the ground up.” ~ Megan Dowd

“When my team needed a total overhaul to our sales funnel and lead generation systems, she was my first and only call. Jacki was able to take everything we said and create a mapped out visual aid that encompassed all of our wishes, and then actually found us digital tools and platform that can make that vision a reality within our budget. Not only did this experience far exceed my expectations, but I already knew I endorsed her based on her core values and inclusive approach to business.”” ~ Sarah K. Heeter

Choose the Right Support for Your Business

The Quick Boost (Single Zoom Session)

Best for: Solving a single client experience issue quickly

Format: 60-minute one-on-one Zoom call

Support type: Deep dive into one challenge

Includes: Strategy session and action plan

Response time: One-time session with follow-up notes

Pricing: $250

Payment plans: Pay-in-Full or two equal payments

Strategy on Speed Dial (Voxer Support)

Best for: Ongoing support while refining your client process

Format: Unlimited Voxer messaging for four weeks

Support type: Ongoing, as-needed feedback and strategy

Includes: Voice message support and real-time insights

Response time: Replies within office hours, ongoing for a month

Pricing: $800

Payment plans: Pay-in-Full or up to four equal payments

 FAQs

  • If you have one specific client experience issue that you need expert eyes on—like onboarding, client boundaries, or offboarding—then The Quick Boost (Zoom Session) is the best fit. It’s a focused, one-time strategy session that gives you clarity and an action plan.

    If you’re actively refining your systems and want ongoing feedback while you implement changes, then Strategy on Speed Dial (Voxer Support) is your best bet. You get direct access to me for quick, as-needed insights, troubleshooting, and guidance over four weeks.

    Still unsure? Reach out, and I’ll help you decide.

  • Nope. I don’t believe in forcing one-size-fits-all solutions. Every business is unique, and your client experience should fit how you work best—not someone else’s idea of “the right way.” Instead, I help you refine your process based on what feels good, makes sense, and works for you.

    That said, if I have a tool, framework, or resource that could be useful to you, I’ll share it—but I’ll never expect you to fit into a pre-built system that wasn’t designed with your business in mind.

  • Before our call, I’ll send you a brief intake form to pinpoint the challenge you want to focus on. That way, we hit the ground running when we meet.

    During the 60-minute Zoom session, we’ll dig into the issue, troubleshoot roadblocks, and create a custom action plan to move forward. You’ll leave with clear next steps and recommendations, plus a follow-up summary so you don’t have to take frantic notes.

  • Once you sign up, I’ll give you access to my private Voxer. From there, you can send me voice or text messages whenever you have a question or need feedback (within my office hours). I’ll respond with strategic insights, answers, and recommendations to keep you moving forward.

    It’s like having a trusted expert in your back pocket—without needing to schedule calls or wait weeks for help.

  • Voxer is a walkie-talkie style messaging app that allows users to send voice, text, and image messages in real time or asynchronously. Unlike traditional messaging apps, Voxer lets you send voice messages that can be listened to live or played back later, making it ideal for quick, efficient communication without scheduling calls. It works on both mobile and desktop, making it easy to stay connected on the go.

  • Anything related to your client experience, business systems, or strategic decision-making. This might include:

    • Streamlining your onboarding or offboarding process

    • Setting better boundaries with clients

    • Refining your contracts, expectations, or client communication

    • Troubleshooting bottlenecks or recurring client issues

    • Making your business operations simpler and more efficient

    If you’re not sure if Voxer support is right for your situation, just ask.

  • Because my support is customized and time-based, I do not offer refunds once we start working together. However, I understand that life happens, so you’re entitled to one free reschedule for either the Quick Boost session or Voxer support start date, as long as you provide at least 24 hours' notice.

    If you need to reschedule more than once, there will be a $50 rescheduling fee to compensate for my time and calendar adjustments.

    If you have any concerns before booking, feel free to reach out—I’m happy to help you decide if this support is right for you.